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Your satisfaction is our priority. If a ROYLES item does not suit you, you have a 14-day period after receiving your order to request a return.
If you are a consumer residing in the European Union or the European Economic Area (including Liechtenstein), you benefit from a statutory right of withdrawal in accordance with Directive 2011/83/EU on consumer rights.
You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the goods — or the last goods, in the case of an order for several goods delivered separately.
To exercise your right of withdrawal, you must notify us of your decision by means of an unambiguous statement (by e-mail to royles.support@gmail.com or by post). You may use the model form below, but this is not mandatory. To meet the deadline, it is sufficient for you to send your communication before the 14-day period expires.
In the event of your withdrawal, we will reimburse you for all payments received from you, including standard delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and at the latest within 14 days from the day on which we are informed of your decision. The reimbursement will be made using the same means of payment as that used for the initial transaction, at no cost to you.
We may defer reimbursement until we have received the goods, or until you have provided proof of dispatch of the goods, whichever is the earliest.
You must return the goods without undue delay and, in any event, at the latest within 14 days after you have communicated your decision to withdraw. The direct costs of returning the goods are at your expense. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal cannot be exercised for, in particular: sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed after delivery (e.g. bodysuits and bralettes from which the hygiene protection has been removed); and goods made to your specifications or clearly personalized.
(Please complete and return this form only if you wish to withdraw from the contract.)
To ROYLES — royles.support@gmail.com:
I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*):
— Ordered on (*) / received on (*):
— Order number:
— Name(s) of consumer(s):
— Address(es) of consumer(s):
— Signature(s) of consumer(s) (only in case of notification on paper):
— Date:(*) Delete as appropriate.
To be eligible, your item must be unworn, unwashed, in its original condition, with its tags and original packaging. Proof of purchase (order number) is required. For hygiene reasons, bodysuits, bralettes and items worn against the skin can only be returned if the hygiene protection is intact. Gift cards are non-returnable and non-exchangeable.
To initiate a return, write to us at royles.support@gmail.com, stating your order number and the items concerned. We will provide you with the return address and instructions. Items returned without prior request cannot be accepted.
Do you want a different size or color? The simplest way is to return the item concerned and then place a new order.
Once your return is received and inspected, we will notify you of the approval or refusal of the refund. If approved, the refund will be processed to your original payment method within 10 business days (at the latest 14 days for EU/EEA customers exercising their right of withdrawal). Additional time may be required depending on your bank.
If you receive a defective or non-compliant item, contact us immediately with supporting photos. We will arrange a replacement or a full refund, including return shipping costs. The legal guarantees of conformity applicable in your country of residence remain reserved.
